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Frequent Questions
  • What is the RRP for a clothesline/ironing board/laundry product etc...

    As Hills is a manufacturer and not a retailer, we are unable to provide or publish retail prices as these are set by the retail stores. 

    Please contact your local retail store directly or our Consumer Advice Centre on 1300 300 564 for details of your local stockist

  • Clotheslines - Rotary Hoists
    • Can a hoist be mounted on concrete?

      Hills do not recommend that you bolt the hoist to concrete.  The hoist is designed to be installed in concrete in the ground as per the owners manual.  By installing it direct onto concrete (even using a bolted base of some sort), with clothes on the line in a very windy situation could result in the hoist being wrenched from its "base".   Any installation adaptation other than that recommended in our manual will void any warranty on the hoist.

    • Do Hills make a cover for the clotheslines to protect clothes?

      Hills do not make covers for our clotheslines.  There are some technical constraints that may lead to the potential for damage or injury if the device was caught in strong gusts of wind.

      If a canopy is used on a Hills clothesline it would void our warranty as per the owners manual instruction.

    • What is the height of the Folding Head Hoist?

      Prior to inserting into ground socket & in wound down position is 2710mm.

      Height of the unit when opened an in wound down position prior to inserting into ground socket is 2510mm.

      Height from the ground level when folded and in wound down position can vary from 2270mm to 2420mm depending upon the number of spacers used in the ground socket.

      Height from the ground level when opened and in wound down position can vary from 2070mm to 2220mm depending upon the number of spacers used in the ground socket.

      Ground socket is 440mm long.

      Spacer is 50mm long - up to 3 can be used.

    • Why does my Retracting Line sag?

      The Retracting lines will inevitably sag slightly as the lines are strung between two points. The clothes however, should not be touching the ground at all.


      Please check that the line is extended a minimum of 4 metres and a maximum of 6.5m. If it is outside these lengths the line will not tension or lock and so bad sagging will occur.

      Please also check that when hanging large items such as sheets that they are doubled over lines. If you are hanging out a load of washing, spread the heavy items to the edge of the line and not towards the middle. This will provide tension for the centre of the line where sag is most apparent.  If you have checked these points off and the lines are still sagging to the point at which the clothes are touching the ground, please contact consumer advice on 1300 300 564 and speak to one of our consultants further about this issue.

  • Ironing Boards
    • What are the heights of the ironing boards?

      CAPRICE IRONING BOARD

      Height of the unit - 960mm

      Lowest height of the unit - 740mm

      VERINI IRONING BOARD

      Height of the unit - 890mm

      Lowest height of the unit - 660mm

      DIVITA IRONING BOARD

      Height of the unit - 890mm

      Lowest height of the unit - 640mm

      SIENNA IRONING BOARD

      Height of the unit - 940mm

      Lowest height of the unit - 740mm

  • Sprayers
    • How should i carry out a maintenance for my sprayer?
      • Make sure the sprayer is not pressurised and contains no liquid
      • Make sure you wear protective clothing (gloves, etc)
      • Carefully unscrew the Valve Cap (green)
      • Remove the Valve Plunger Assembly (yellow)
      • Thoroughly wash the Valve Plunger and inside Valve Body
      • If worn replace “O” rings
      • Thoroughly lubricate with Vaseline the Valve Plunger and “O” Rings
      • Re-assemble Valve Plunger with “O” rings and spring assembly inside Valve Body and secure with Valve Cap.
    • The trigger does not cut-off and continues to spray, the possible causes could be:
      • Build up chemicals residue over a period of time on “O” ring and sliding parts (especially if the sprayer does not get thoroughly after every use)
      • Foreign matter (rubbish) inside moving parts
      • Worn “O” rings
  • Swings and Gyms
    • Why are the swing sets now sold with Rope and not chain?

      The blue rope was introduced as a safety measure to cover little fingers which may accidentally get caught in the chain loops.